If you have any enquiry, please email to us : [email protected]
Why Our Online store
- 1 year warranty on all products from our site.
- Once your payment has been made, your property will be sent within 24 hours.
- Send with insurance and tracking number.
* The payment methods are available What?
We only accept online payments ( the popular online payment ), temporarily do not accept bank transfers and cash on delivery.
* How to know the payment was successful?
Once payment has been successful, will receive the transaction receipt mailed.
* Why I paid the order, but the order status is still "Pending"?
We are used to process the order and ship it on the second day of payment. Only after your order has been shipped, the order status will be changed to "completed" before that, the order status will be "pending"
* Why is my order status displays "done", but I have not received the goods?
The "completed" status means that the goods have been shipped. It does not mean the goods were delivered. you can track your package with the tracking number in order.
* I have placed an order and payment has been omitted. When I came back to order, and can not find ways to make the payment again. What should I do?
Unpaid order will not be effective, you may simply ignore the unpaid order and proceed with a new order and then pay for the new.
* After paying what should I do?
Please be assured that once you pay successfully, you just wait. We process your order within 8 hours, and delivery within 24 hours.
* What are the stages of my order?
For each step of the order to be kept informed by email of payment ( date, parcels, package tracking ... ) This information is also available via the account site.
* How do I know if the package is proccessed?
You will receive an email at the beginning of the packet
* How to track your package online?
A link to track your package will be sent by e-mail during the delivery process.
* How long will I receive my package?
1. Registered Mail with tracking ( It takes 10 ~ 15 business days for delivery ) Hong Kong Post, tracking website https://www.hongkongpost.hk/en/mail_tracking/index.html
2. DHL Express ( 3 ~ 5 days for delivery )
( DHL tracking site http://www.dhl.com/en/express/tracking/shippers_reference.html ).
* How can I do if my package does not arrive?
First check online package tracking and contact us if necessary.
Warranty and problems
* What to do in case of failure?
In case of damage due to contact us with your order number.
* How long is the warranty?
The warranty is 1 year in all our products!
* How does the warranty and is it complicated?
The return of our products is easy, simply return the faulty card in a little bubble letter indicating your order number, we receive the product within 10 days of receipt, we will send you a new card.
* I can not get my product!
Please contact us with your order number and explain step by step how to get everything working.